White Paper

LainaHealth Achieves 79% Outcomes Response Rate via Text Message, Captures Subjective and Objective Measures, and Cuts Collection Costs by 96%

Outcomes collection is undergoing significant transformation, and LainaHealth is at the forefront with LainaCollect, its AI-native collection platform. Legacy approaches fail four ways: low response rates, high staff burden, high costs, and subjective-only data. LainaHealth's latest white paper demonstrates how removing all four barriers changes what outcomes collection can deliver, capturing validated patient outcomes remotely through simple text messages.

Across 2,486 patients spanning orthopedic, bariatric, spine, and cancer populations, LainaCollect captured 38,354 validated measures at a 79% pooled response rate. Utilizing standard PROMs including KOOS JR, HOOS JR, ASES, Wong-Baker Pain, and PROMIS-10, the platform achieved an 86% initial response rate and sustained 64% at one full year post-op, clearing the CMS-mandated 45–50% capture thresholds at every interval.

Utilization-based pricing reduced the cost of collection by 96%: $5 per complete data set versus published institutional costs of $128–$272. Deployment is fully automated, with pre-defined measures and collection cadences requiring zero staff minutes per patient, compared to roughly 10 minutes of dedicated staff time under traditional collection.

Beyond subjective surveys, LainaHealth's computer vision technology captures verifiable, objective measures, including joint range of motion and the Five Times Sit-to-Stand Test, through the same text-message flow. Together, subjective and objective data give clinicians continuous visibility into the patient care journey from pre-op through a full year, supporting informed clinical decision-making and complete Real World Evidence.

Traditional methods encounter barriers including high staff workload, low patient compliance, prohibitive costs, and data limited to how patients feel. LainaCollect directly addresses each: automated deployment, one-tap patient interactions via text, per-data-set pricing, and holistic subjective-plus-objective capture, all without additional hardware or software installations.

The platform's frictionless design, with no app, no portal, and no login, ensures ease of use for patients of all demographics. The enrolled cohort spans every U.S. time zone and completes assessments on its own schedule, with response rates holding at 86%, 86%, 81%, and 79% from pre-op through 90 days rather than collapsing the way legacy collection does.

Download the full analysis to explore how LainaCollect is overcoming the barriers to outcomes collection, sustaining response rates roughly three times EHR-automated benchmarks, and enabling continuous, clinically actionable monitoring of recovery across surgical and oncology populations.

About LainaHealth

LainaHealth pairs licensed physical therapists with Laina, an advanced web AI assistant, to dramatically enhance access and affordability of care. Serving commercial, employer, and government markets, LainaHealth consistently delivers twice the patient engagement and measurable, transparent outcomes at less than half the cost of traditional physical therapy.

https://www.lainahealth.com